fobet FAQ

Visit the fobet website and click the registration button. You'll need to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting, you'll receive a verification email — click the link to activate your account. You'll then be prompted to complete identity verification (KYC) before making your first deposit.

fobet accepts the following Philippine government-issued IDs for identity verification:

• Philippine National ID (PhilSys)
• Passport
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID

You may also be asked to submit a selfie holding your ID and proof of address (e.g., a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24–48 hours.

On the fobet login page, click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder. If you're still having trouble, contact fobet support at [email protected].

No. fobet strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you believe a duplicate account was created in error, contact our support team immediately.

fobet supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). fobet does not accept credit card deposits or any form of cryptocurrency.

The minimum deposit on fobet is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500. There is no maximum deposit limit, though large deposits may require additional verification in compliance with Philippine AML regulations. Deposits are typically credited to your fobet account instantly or within a few minutes.

Withdrawal processing times on fobet vary by method:

• GCash / Maya: Usually within 1–3 hours
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 3–5 business days

Withdrawals are processed during business hours (Monday–Friday, 9AM–6PM Philippine time). Requests submitted on weekends or public holidays are queued for the next business day. The minimum withdrawal amount is ₱500.

Common reasons for a rejected withdrawal include: incomplete KYC verification, active bonus wagering requirements not yet met, the withdrawal account name not matching your registered fobet name, or a pending security review. If your withdrawal was rejected, you'll receive an email explaining the reason. Contact support at [email protected] if you need clarification.

The fobet welcome bonus is automatically credited to your account after your first qualifying deposit. Make sure your account is fully verified before depositing. The bonus amount and any applicable wagering requirements are detailed on the current promotions page. Bonuses must be claimed within 7 days of your first deposit or they will expire.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically count 100%, while table games may count less. Check the specific bonus terms for details.

First, allow up to 15 minutes for the bonus to be credited after your qualifying deposit. If it still hasn't appeared, check that your deposit met the minimum qualifying amount and that your account is fully verified. If everything looks correct, contact fobet support with your account details and deposit reference number and we'll investigate promptly.

Yes. fobet is fully optimized for mobile browsers on both Android and iOS devices. You can access the complete fobet platform — including all casino games, slots, bingo, and live dealer tables — directly from your smartphone or tablet browser without needing to download a separate app. Just visit the fobet website on your mobile browser and log in as usual.

fobet's platform uses server-side game state management, meaning your game progress is saved even if your connection drops. When you reconnect and return to the game, you'll be able to see the outcome of any round that was in progress. If you believe a disconnection caused an incorrect result or a lost bet, contact our support team with the game name, date, and approximate time of the issue.

All games on fobet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are independently audited for fairness and compliance. Live dealer games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic casino experience. fobet operates within the PAGCOR regulatory framework, which includes game integrity requirements.

Log in to your fobet account, go to Account Settings, and select the "Responsible Gaming" tab. From there you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Limits that reduce your spending take effect immediately. Increases to existing limits require a 24-hour cooling period before they apply. We strongly encourage all players to use these tools proactively.

Self-exclusion is available in your fobet account under Settings > Responsible Gaming > Self-Exclusion. You can choose a temporary exclusion period (30, 90, or 180 days) or a permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. Your account balance will be preserved and any pending withdrawals will be processed. For more details, visit our Responsible Gaming page.

The minimum age to register and play on fobet is 21 years old, in accordance with Philippine law governing casino-style gambling. Age verification is mandatory during the KYC process. Any account found to belong to a player under 21 will be immediately closed and all funds returned. fobet takes its age verification obligations seriously and will not knowingly allow underage gambling on its platform.

fobet uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.

If you suspect unauthorized access, change your password immediately via the fobet login page. Then contact our support team at [email protected] with details of the suspicious activity. We can temporarily freeze your account while we investigate. We also recommend enabling two-factor authentication (2FA) in your account security settings to prevent future unauthorized access.